FAQs
Company & Operations
Please call our office at (855) 391-3278
or email service@fastpost.com.
Click on New Customer Registration at the top of the Home page.
Our Livermore office is open Monday through Friday from 9 am to 5 pm. Our installers start installing at 7 am and finish when their routes are completed. Phone calls are answered live all day long, even through lunchtime. If you have to leave a message, know that we return calls promptly.
All notifications for cancellation of orders scheduled to be installed will be fully credited back to your account if received before the post has been installed. Any notification for order cancellation after the post has been installed will not be credited back. Order cancellations received while driver is in route or at listing will be charged as a “Listing Visit” and the difference will be credited back to your account.
Services
Residential Signpost Installation and Removal
Our Residential Signposts are made of 4×4 wood and stand just over 6 feet tall. They are freshly painted for each installation. The arm is 4 feet in total length and can accommodate all signage 32 inches in width or smaller. Each signpost also includes a metal top rider bracket that accommodates different sign widths and allows the agent to easily attach and remove riders on their own.
Residential Luxury 2-Legged Signpost Installation and Removal
Our 2-Legged Luxury Signpost will make your sign stand out from the rest. We have our standard sizes, but we also can customize a signpost for your liking and to fit your specific sign sizes.
Brochure Box
Brochure boxes are offered in white and black. They hold approximately 100 flyers that are 8.5X11 and include a slot for business cards. We place the boxes on the side of the post where we feel someone would be most likely approach the sign.
Smart Flyer
Smart Flyers are large 12×18 inch flyers that appear just like a regular flyer (or whatever your design entails) and are printed on outdoor PVC sign material. Never reprint flyers again. Your flyer image will always be displayed on the signpost.
Stock Message Riders
We stock 15 different Message Riders that are available for rent on each listing. Each rider is 6×24 inches in size and can be placed in any position on the post or hanging from your sign. Each Stock Rider is offered in Black and Red Fonts. If you prefer to own your stock riders, you have the option of storing your stock riders with us and we will install them at no extra charge when ordered at time of installation or re-visit order.
Solar Lights
We offer solar lights. Please choose the correct solar light option when placing your installation order.
Sign Storage
We offer free sign storage. Fastpost stores all signage for both Commercial and Residential agents at no charge. We take sign storage seriously. So serious that we have a 10,000+ SF facility in Livermore, CA where we store your signs. Each sign is tracked in our inventory system and can be easily found for each listing. We have a full-time employee that manages all sign inventory. We welcome any of our clients to visit our facility to view how signs are stored or check their inventory at any time.
Pickup Signs
We offer to pick up signs for free for all new clients or if an agent decides to have signs made somewhere else, we will pick up your signs at no cost. The intention of this service is to store your signs for future installations saving you valuable time. This service is not intended to pick up one sign for one listing installation. We usually require the pickup of 3 or more signs. Of course, if you need us to pick up one sign for a listing we can do that for a small fee.
Sign Manufacturing
Our signs are made of high-quality material and are built to last. As sign installers, we know firsthand what makes signs not last. Warping, scratching, holes ripping out and fading are just a few things we see every day. That does not happen with our signs. All our signs are digitally printed on 3 to 5-year vinyl and laminated on a high-quality Aluminum Composite Material. Then we add 4 grommets (2 top and 2 bottom). For a free sample, give us a call and we will drop off a sample of our sign to your office at no charge.
Window Decal for Office or Listing
Need your logo printed and applied to your window? Want to post your business hours and contact info? Whatever you need printed and applied to your store front or office window and door, we can do that for you. Our skilled installers are trained in signpost installation and window graphic application. We also apply vinyl to new commercial listings that are For Sale or For Lease.
Commercial Post Installation and Removal
We service many commercial real estate companies that specifically focus on commercial listings as well as offices that do commercial and residential. Our commercial installation team focuses on commercial only and are trained and experienced in many methods of installations. Every commercial order comes with a free site inspection which allows us to preview the property, make a list of necessary materials and communicate effectively with the agent or office. While our sign manufacturing department is preparing your signage, our installation team is doing a site preview. Within 3 to 5 business days, we can have your custom sign made and installed at your new listing. If we already have your signage in our inventory, commercial installations are completed within 2 to 3 days. Some examples of specialized installations that we have done are 3 Legged “V” style, raised up freeway, parapet roof top, attached to building, skids bracing on concrete, and many others.
Banner Installation and Removal
We have installed many banners. Banners are installed by our commercial team. Whether we attach it directly to a building or build a frame for your banner, we have the ability to professionally install your banner.
Yes. We take photos of all installs, visits, and removals. This has proven to be a valuable time saver for a multitude of reasons. The photo will automatically be emailed to you and stored on our website for future reference. Simply search your listing and pull up the photo of the install.
Residential real estate signs are installed next business day if order is placed by 3pm on the previous business day. If an installation order includes a custom rider that we need to fabricate, then the cutoff time is 12 noon for next day installation. Our installation business days are Monday through Friday.
Please allow 2 to 5 business days for all commercial orders. If your sign is not in our inventory and you have not expressed that you want a “post only”, there may be a delay. We will communicate with you if that situation occurs.
The following cities and surrounding areas are serviced on Monday and Thursday: Patterson, Diablo Grande, Newman, Gustine, Los Banos, and Dos Palos. The following cities and surrounding areas are serviced on Tuesday and Friday: Delhi, Livingston, Atwater, and Merced. Please view our “Service Area” for more details. If your sign is stored in Livermore and you get a new listing in another area such as Sacramento or North Bay or Fresno for example, there will be a small delay and fee to get your sign transferred to the correct installer. We will communicate with you if that situation comes up.
Yes. We offer bright neon green placement flags with our logo on them. If you need some flags, just give call or email us and we will deliver at no charge to you. We may be discretionary about the amount depending on the size of office or agent volume.
Signage Specific
No, however we have accommodated our agents roughly 75% of the time in a same-day situation. It is just not a service we advertise or offer. If we can accommodate a same-day install, there would be an extra fee depending on the location. We always try our best to make it happen so please give us a call if you need a same-day installation. A same-day removal is much easier to accommodate as the driver is already on their route and would likely not have to return to our warehouse.
Well, you have come to the right place. Because we are an installation company, we put a high priority on the sign manufacturing required for next-day installs. In many cases we will rush the sign-in order to get it installed quickly. This all depends on the proof approval process. Once the proof is approved, we can accommodate a next-day installation most of the time if the order is approved before 12 noon. Please call or email us to let us know it is a rush.
Fastpost offers 15 different types of stock riders. These riders are offered in 2 font colors (Red and Black). Alternatively, we offer larger Real Estate Offices the opportunity to specify a custom list for their agents as well as match their brand standards. Please contact us for more information regarding our stock rider program for large brokerages. This program also has reduced pricing.
- 4 Bedrooms
- Appointment Only
- Arrow
- Coming Soon!
- Do Not Disturb
- For Rent
- For Sale
- I’m Gorgeous Inside
- Open Sat. and Sun.
- Open Saturday
- Open Sunday
- Pool
- Price Reduced
- Sale Pending
- Sold
When placing your installation order, you will have the opportunity to request a custom rider. If placed by 12:00 pm Monday through Friday, the rider will be constructed the same day and installed with your signpost the next business day.
A Property-Specific rider is considered a rider that was constructed specifically for the use on one specific property. Due to the specific nature of this type of rider being used for one property, upon removal of these types of riders, Fastpost will store for a period of 7 days and then discard them. Agents have the option of removing the Property-Specific rider prior to placing the removal order or an agent can also request that we leave the Property-Specific rider at the property. Examples of these types of riders are: “1.33 Acres”, “123MainSt.com”, and “Large Bonus Room”.
If you are starting new service or want to get a bulk number of signs to us, you can have them shipped to our facility or we can pick them up at no charge as long as it is within our core service area. If you just have one sign or a sign and rider for a new listing, we recommend leaving them at the listing and we will hang them. Please note that in your order. Additionally, Fastpost has a full-service, in-house sign manufacturing department for all of your signage needs.
You can order as many signposts as you want. If the requested signpost installation location is not at the primary property or there is not a physical address present, we require a map and flagged location. It is the responsibility of the agent or brokerage to make sure we are authorized to install a sign at the requested location.
Once we install the signpost at the requested location, it is the responsibility of the agent to make sure the post and any Fastpost materials are there upon removal. If Fastpost-owned materials are broken, missing or vandalized, we do charge the agent a fee. All installers are instructed to take photos of the signage upon arrival of the removal request.
Fees & Payment Options
We have many different options and services to choose from. We suggest that you create a free account by registering on our website. You can go through the order process to determine the pricing and cost of the services you are interested in. The basic residential sign installation and removal service ranges from $55 to $57 depending on the region you are in. This includes install, removal, sign storage, photo confirmation, and next-day installation if ordered by 3 pm.
Yes. We only charge a renewal fee for our standard residential and luxury double post sign installations. We do not charge a renewal fee for commercial sign installations. After your sign has been installed 90 days, a $15 fee will automatically be charged and will renew the sign installation for an additional 90 days. For luxury double post signs, the renewal fee is $27.50 and for 90 days. 7 days prior to the renewal, an email will be automatically sent to the email address on file reminding the agent of the upcoming renewal. This will allow the agent to remove the sign to avoid the renewal fee.
Missing fees are associated with items owned by Fastpost that are not retrieved at time of removal. For example, the signpost, installation stake, brochure box, and Fastpost Stock Riders are all examples of items that are owned by Fastpost. At time of removal, a Fastpost installer will mark what items are returned. If any items owned by Fastpost are not returned, then there will be a fee charged. Fastpost charges $75 for a missing standard residential signpost and $20 each for a Fastpost stock rider, brochure box, or installation stake.
Visa, Mastercard, and American Express are all accepted forms of credit card payment.